FOH/Waitress, Part time, Leicestershire - 13 сентября 2018
There are many sites across the globe, all different with different staff, rules, management ect, my review is for my site and my site ONLY. I do not know about any other sites.
I work within the attached restaurant and bar as part of the FOH department (front of house). This means serving food and beverages to guests staying and those visiting from around the area. The colleagues I have met since working here are absolutely fabulous and love working with them. The guests I meet every shift are lovely people with interesting stories and amazing family. These are the only two things that stop me from leaving. Hospitality is not my final career choice.
Management is very so-so, this is aimed at the more higher up people who run this specific site. Often during busy breakfast shifts (this was some what a year and a half ago) we did not have enough staff to run the restaurant effectively during the weekends. Management knew about the staff shortage but didn't nothing about it until over 6 months after the issue was brought up again.
There are constant small issues such as getting enough stock to run the shift effectively. Quite often we find ourselves running around trying to find items like mugs and glasses. When this is brought up for more orders they often forget we ask for these items then have to wait until our next opportunity to order more.
Many of the regular staff here agree that the management here focuses too much on what their computer statistics say, rather than listening to their staff and guests. We understand that the hotel has to have a standard but I find it silly that we cant step a toe out of line to appease or keep our guests safe.
I absolutely adore working here, and I would quite happily stay here for a long time if there was a some-what change to management. I feel as though some high-up managers don't understand what its like to work in a restaurant and only go by their computer statistics to make their choices.
Again, this being said, this is for the site I work at. This will vary across different sites and managements.